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SSS for Success: Simplified Social Media Solutions

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FAFSA (Federal Student Aid) Mocks The Poor: A Lesson on Using Social Media the Wrong Way

06/24/2014 by sss4success Leave a Comment

Tonight, when I did my evening peek into the "real news network" that is Twitter, I came across this:

FAFSA-social-media-failure-1A brief search down my timeline revealed what some considered to be a "joke" sent from the official account of Federal Student AID (an office of the U.S. Dept. of Education that provides grants, loans, and work-study funds for college) that reads: "If this is you, you better fill out your FAFSA: fafsa.gov", followed by an edited screen capture from the movie "Bridesmaids" that says "Help me. I'm poor" under Kristen Wiig's character:

FAFSA (Federal Student Aid) Mocks The Poor: A Lesson on Using Social Media the Wrong Way

The post was retweeted more than 1400 times and favorited over 700 times on Twitter before it was deleted.  As of 11PM CT, it's still listed as a photo in their Photo Album on their Facebook Page (Update: They deleted it sometime after midnight, but we've included a screen capture of it at the bottom of this post).  The best tweet I saw came from Lauren D. Thomas (Engineering Education Researcher/PhD/Practitioner. STEM Ed #GameChanger):

Lauren D. Thomas of TwitterOthers on Twitter displayed their unhappiness with this official social media outlet of a federal agency too via the #AskFAFSA hashtag:

FAFSA-social-media-failure-4

FAFSA Mocks The Poor: A Lesson on Using Social Media the Wrong Way

You can follow the #AskFAFSA hashtag on Twitter to see other's reactions and the FAFSA response (which hasn't come as of midnight ET tonight): https://twitter.com/hashtag/AskFAFSA?src=hash

The last official tweet before FAFSA's deleted poverty mocking tweet encourages users to interact with them via the #AskFAFSA hashtag.  Should this story pick up tomorrow, under the bright day's sun and "Hump Day Hubbub" the folks over at Federal Student Aid may be in for more than they bargained for!  Currently, they're advertising an #AskFAFSA Office Hours at 5PM on June 25th, and I'd encourage everyone offended by their tweet to #AskFAFSA why they think it's okay to make fun of the poor?!

#AskFAFSA: Why they mock poor people?

Whomever is behind this "let's make fun of poor people" campaign needs to be held accountable, and since I'm a concerned taxpayer, I want answers and I'm going to go see if I can find some by contacting FAFSA directly.  As a former federal employee and tax payer, I'm angered at the government's lackadaisical social media policy, if one exists, and the recklessness with which they allow their employees to tweet on their behalf.  Making fun of the poor is not funny, and it especially shouldn't come from government employees, acting in an official capacity on the taxpayer's dime!

As a Social Media Specialist, this also makes me shake my head in disgust because it highlights an issue that many organizational leaders just don't get (until it's too late, since many prefer to be REACTIVE, rather than PROACTIVE), and that is: HIRE A TRAINED PROFESSIONAL TO MANAGE YOUR SOCIAL MEDIA!  And yes, in this day and age where "everyone has a smartphone" and a Facebook account, some will mockingly suggest that "anyone can manage your social media", but we see, in times like this, as well as with other failures like United Airline's recent flub with sending an X-rated photo to its followers, that not just anyone can or should be in charge of your social media marketing!

Social Media for Business is a Serious Deal!I like to use the analogy that putting someone in charge of your social media because they're "young" (based on the presumption that they "get technology" simply because they are young), is the equivalent of putting a newly minted 16 year old driver behind the wheel of an 18-wheeler truck!  Yes, they've been taught to drive, but they're not ready to handing an 18-wheeler, and when you use social media on behalf of a BUSINESS, you're dealing with a TRUCK and not a MiniCooper!  There's more at stake and more on the line for organizations and businesses, and as such, they need to be more proactive to protect their name and their brand from senseless acts of recklessness like this FAFSA poverty mock, which can be easily avoided with the proper Social Media Policy in place and a Social Media Marketing Plan.

Now, I'm going to do my best to get in touch with some folks at Federal Student Aid, and for those that want more information about FAFSA (Federal Student Aid) (a performance-based organization in charge of awarding approximately $137 billion dollars of your tax money), here are some key folks in charge:

  • James W. Runcie is the Chief Operating Officer of Federal Student Aid, and he works in UCP (Union Center Plaza), Room 112G1, 830 First Street, NE, Washington, DC 20002.  It looks like his phone number is: 202-377-3003 and his email address is: james.runcie@ed.gov.
  • The Internet tells me that Nicole Callahan is the "Digital Engagement Strategist – U.S. Department of Education's office of Federal Student Aid".  She write's for the "Official Blog of the U.S. Department of Education", and her LinkedIn profile says she interned with Federal Student Aid for a year before becoming their "Digital Engagement Strategist" 3 years ago.  She's also on Twitter: @NACallahan, and it looks like her email address is: Nicole.Callahan@ed.gov.

So to recap: Don't mock the least vulnerable among us while trying to be pithy on the web!

Thanks,

Kindra Cotton, Social Media Specialist

Note: At 11:54PM CT FAFSA posted an apology tweet and later deleted the image from their Facebook album (though you can see a screen capture of it below).  This isn't good enough for me.  I'd like to see their Social Media Policy, and learn about their department's training for employees that manage and monitor these accounts to make sure this doesn't happen again!  As a taxpayer, I have the right to request this information.  I'll report back later with what I find!

FAFSA (Federal Student Aid) Should Know Better!

Filed Under: Facebook, Social Media, Social Media Planning, Social Media Policy, SSS for Success, Twitter Tagged With: Bridesmaids, Facebook, FAFSA, federal financial aid, Federal Student Aid, grants, James Runcie, Kindra Cotton, Nicole Callahan, poor people, poverty, Social Media Fails, Social Media Failures, student loans, Twitter, U.S. Department of Education, work study

Calling All Case Studies: The Search for Key Industry Players

05/30/2014 by sss4success Leave a Comment

Calling All Case StudiesSSS for Success (Simplified Social Media Solutions) is in search of new Success Stories!  We’re looking for organizations who are willing to have their social media marketing efforts documented in exchange for a discounted rate of products and services, so that we can have the opportunity to showcase our talents and help propel your brand to the next level with new media!  Specifically, we’re interested in organizations in the following industries:

  • Food Trucks (preference given to San Antonio-based businesses):  Got a must-have culinary treat that has people traversing the globe (or your local city) to find you? Well, we want to work with you!  Food trucks are the ideal place to grow and expand a location-based, mobile marketing initiative, and we’ve got some innovative plans we’re eager to put into action!
  • Family-Owned Small Businesses:  We're looking to work with an established family-owned small business to showcase how the integration of social media can infuse positivity and bring in new business by strategically targeting customers in the social media space.  We want someone with a story to tell about their business that is compelling and encourages people to “shop small” with them.  Multi-generational companies and even social media skeptics are welcomed!  Let us show you how a few simple and easy steps can expand your reach and increase your sales by delivering new and returning customers!
  • Faith-Based Organization or Ministry:  We have a great online marketing package that’s primed for a faith-based outreach initiative!  This package is ideal for a ministry that’s looking to bring their offline offerings to the online space (where many of their followers already are).  It’s designed to appeal to the members of your flock that already use varying parts of social and mobile technology, and introduces the organization to some of the ways they can enhance their message in the digital arena.
  • Fundraisers (preferably Non-Profits):  Years ago, we had a great experience with a non-profit fundraising initiative, and we're ready to recreate this success.  Specifically, this campaign will revolve around email marketing and the integration of a very cool platform designed streamline online fundraising and donor relations.
  • Open Call (Pitch Us):  If your organization is interesting and deserves consideration, fill out this form and pitch your case.  We're open and innovative enough to take on an exciting challenge, if one’s presented!

In order to take advantage of this Call for Case Studies, you must:

  1. Have a Creative and Collaborative Spirit:  We're willing to work with you, but we can’t do it alone!  We’ll consult with you and show you the way, and even train you to do the work yourself, if that’s your desire, but you must be actively involved, and ready to tweak some of your old modes of thinking. 
  2. Be open-minded enough to know that there will be some trial-and-error as we work to find the right social media marketing mix that works for you, and be willing to explore, experiment, and tweak your plans as needed.
  3. Accept and understand that processes will be documented for internal purposes, and may be shared externally via SSS for Success marketing materials (with your approval).
  4. Understand that the discounted rate being offered to your comes with an agreement to provide positive promotion of SSS for Success through referrals to colleagues and professional networks.  True, you’re not obligated to do this, but it would be nice.  This is also our incentive to do a great job when working with you!  We want you be so happy you worked with us that you can’t wait to tell at least 5 people about the great products and services you received!
  5. Be ready to make more money through sales, donations, and/or additional customers, save money though efficient operations and a better online marketing strategy, and have your biggest social media marketing problems solved through Simplified Social Media Solutions!

Get started now by filling out our intake form. 

We can't wait to work with you!

Kindra Cotton, Social Media Specialist

Filed Under: Featured Posts, Small Business, Social Media, SSS for Success, Technology, What You Don't Know Tagged With: Kindra Cotton, small business survival, social media marketing, SSS for Success

SSS for Success 3.0 is Coming!

05/29/2014 by sss4success Leave a Comment

Social media is evolving and how people use it is changing too.  In order to keep up with this changing landscape, we're updating the products and services we offer, and providing a better array of items that are in-demand and much needed by our audience like Email Marketing Maintenance.

SSS for Success is changing! Here’s a rundown of some of the changes to come:

  • Exclusive eBooks: We’ll be offering eBooks on Social Media Marketing topics like Email Marketing, How to Hire a Professional Blogger, How to Create an Editorial Blog Calendar, and more!  These eBooks will only be available to subscription-based SSS for Success community members.
  • A Call for Case Studies: Over the next few months, we’ll be actively seeking organizations in industries that we really want to work with.  In exchange for discounted products and services, these organizations agree to have the work we’ve done with them documented, and published (in part) on our website and throughout our marketing materials.
  • The Sharing Success Stories Series:  As a result of our push for new case studies, we’ll also be providing an in-depth look at how following industry best practices and utilizing the services of SSS for Success has led to success!

As these changes get underway, you'll notice some changes on our website, an upgrade to your mobile web experience, and the introduction of a mobile app to help service you better.  In the meantime, stay tuned to our news updates by subscribing our newsletter.  We’re excited about this new direction, and hope you are too!  So, how’s your social media marketing going?

Kindra Cotton, Social Media Specialist

Filed Under: Small Business, Social Media, SSS for Success Tagged With: evolution, new media marketing, social media marketing, SSS for Success

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